Bookas always aim to provide the best shipping service with competitive fees for all orders you place with us. We support nationwide delivery for customers who purchase on the website, fanpage and hotline.

 Bookas Combined with reputable and reliable delivery units today such as: Grab, Fast Delivery, Economical Delivery, Viettel Post and internal delivery team, ensuring goods are delivered directly to customers nationwide:

• Your order will be contacted for delivery a maximum of 2 times (in case the first delivery is unsuccessful, a staff member will contact you to arrange a second delivery schedule). We will try to contact you again within the next 24 working hours. In case we still cannot contact you or do not receive any response from you, the order will no longer be valid.
• To check your order information or status, please use the order number sent in your confirmation email and check with customer service or hotline for support in checking the information.
• After successfully placing an order, you can check the status and quantity of products in the order. You continue to choose the payment methods "Pay directly upon receipt", "Payment via bank account"...

Orders will be delivered to the customer's address through an intermediary shipping company with the following specific delivery policy:

1. Store delivery fee

• Bookas applies delivery fees according to the costs signed with the partner responsible for shipping and delivery for all successfully placed orders.
• For customers in provinces and cities where the company has stores, we will deliver to the customer's door. 
• Shipping fee will range from 22,000 to 35,000 depending on the area.

2. Delivery time

• Orders in other provinces and cities: Delivery time is 3-5 days for central areas of provinces and cities, 3-7 days for suburban areas, districts, communes, towns...

Bookas will request the shipping party to deliver the goods to the customer within the agreed time when the customer has completed all the ordering procedures. The shipping time usually takes at least 3 - 5 working days (excluding Saturdays, Sundays or holidays). 

Please note:  Bookas reserves the right to change delivery times without prior notice in the event of natural disasters or other special events.

Your order will be delivered in a maximum of 3 times (in case the first delivery is unsuccessful, a staff will contact you to arrange a second delivery schedule with you. We will try to contact you again within the next 2 working days (via text message or direct call), in case we still cannot contact you or do not receive any response from you, the order will no longer be valid.

When receiving the goods, customers can only check for breakage, do not open the label or try it out.

To check your order information or status, please contact Customer Service.

When the goods are delivered to you, please complete the payment and sign the confirmation with the delivery staff first, then please check and record a video before opening the goods and if the product has any errors or defects. Please keep the shipping receipt for checking.

 Define the responsibilities of traders and logistics service providers regarding the provision of goods documents during the delivery process.

3. Obligations of the carrier

• Ensure complete and safe transportation of assets to the designated location, on time.
• Deliver property to the rightful recipient.
• Bear the costs associated with the transportation of the property, unless otherwise agreed.
• Purchase civil liability insurance as required by law.
• Compensate the lessee for damages in case the carrier loses or damages property, unless otherwise agreed or otherwise provided by law.
• All orders are pre-packaged and sealed by Bookas for shipping.
• The shipping unit will only be responsible for transporting goods according to the principle of "original packaging".
• On the packaging all orders have the following information:
• Recipient Information, including: Recipient name, phone number and recipient address
• Order Bill of Lading
• To ensure the safety of the goods, Bookas will include a valid financial invoice or warehouse receipt of the product in the parcel (if available).
• Financial invoices or warehouse delivery notes are the basis to support the complaint handling process such as: determining the market value of goods, ensuring valid circulation of goods, etc.

4. Rights of the carrier

• Check the authenticity of the property, the bill of lading or other equivalent shipping document.
• Refuse to transport property that is not the type of property agreed upon in the contract.
• Require the lessee to pay the full shipping fee on time.
• Refuse to transport prohibited assets, assets of a dangerous or toxic nature, if the carrier

5. Obligations of the charterer

• Pay the full shipping fee to the carrier on time and in the agreed manner.
• Provide necessary information related to the transported property to ensure the safety of the transported property.
• Take care of the property during transportation, if agreed. In case the lessee takes care of the property and the property is lost or damaged, no compensation will be paid.

6. Rights of the charterer

• Require the carrier to transport the property to the agreed location and time.
• Directly or appoint a third party to receive back the property that has been hired for transportation.

7. Liability for damaged goods during transportation 

• Regarding the provision of goods documents during delivery.
• For goods damaged during transportation, whether the order is shipped by the store itself or by a third party, we will be responsible for resolving the problem for the customer.
• Customers have the right to refuse to receive the product and request a return or exchange according to the regulations. return refund"For any problems that arise, we will work with the shipping partner to resolve compensation for the order according to the cooperation agreement between the company and the third party providing shipping services.

8. Define the responsibilities of traders and logistics service providers regarding the provision of goods documents during the delivery process.

• All orders are pre-packaged and sealed by Bookas for shipping.
• The shipping unit will only be responsible for transporting goods according to the principle of "original packaging".
• On the packaging all orders have the following information:
• Recipient Information, including: Recipient name, phone number and recipient address
• Order Bill of Lading
• To ensure the safety of the goods, Bookas will include a valid financial invoice or warehouse receipt of the product in the parcel (if available).
• Financial invoices or warehouse delivery notes are the basis to support the complaint handling process such as: determining the market value of goods, ensuring valid circulation of goods, etc.